IT Helpdesk Support (m/f/d)
Responsibilities
- Monitor infrastructure, applications and operational alerts
- Identify, log and track incidents using ticketing tools
- Coordinate with internal technical teams to ensure timely resolution
- Perform first-level troubleshooting and operational checks
- Execute documented operational procedures
- Verify scheduled tasks, system availability and backups
- Maintain operational documentation and reporting activities
- Support occasional on-site technical interventions
Profile
- Proven Experience in IT Support, Helpdesk, Service Desk, NOC or IT Operation
- Experience with ServiceNow, Jira, EasyVista, Remedy or similar tools
- Basic understanding of IT infrastructure, Windows environments and networking concepts
- Strong organisational skills and attention to detail
- Ability to work in a structured environment and follow procedures
- Service-oriented mindset
- French: Fluent / Native level (mandatory)
- English: fluent level
Benefits
- Potential for a long-term assignment with extension opportunities
- We will give you valuable tips and feedback on your application documents and interviews
About Hays
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
+41 44 225 50 00© Copyright Hays plc, . The HAYS word, the H devices, 'Hays Working for your tomorrow' and 'Powering the world of work' and associated logos and artwork are trademarks of Hays PLC. The H devices are original designs protected by registration in many countries. All rights are reserved.